PT Omiyage Inc Indonesia

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(021) 29208487

©2019 by DORÉ by LeTAO

SHOPPING GUIDELINES

ORDER CONDITIONS

  1. Order and Payment must be made before 15:00 ONE day before the delivery date.

  2. For orders to be delivered on Saturday/Monday, please make sure the payment transfers are made by Friday 15:00 at the latest.

  3. Same-day order is only available for Pick-Up on weekdays.

  4. Delivery is available Mon-Sat.

 

Order online (available 24/7)

  • Choose the TYPE (currently only Fromage available ) and the quantity

  • Click ORDER

  • Fill in the form

  • Upon acceptance of the order, our Sales staff will contact you to process the orders during our office hours.

 

Order by Whatsapp/SMS (available weekday 9:00-17:00)
Please send a message with the following information

  1. Name

  2. Phone number

  3. Delivery address

  4. Delivery date

  5. Cake type / quantity 

  6. Upon acceptance of the order, our sales staff will contact you to process the order further.

Payment
Currently, we only accept bank transfers for the full payment.
Please inform our sales staff when the transfer has been made.

Please make full payment to our bank account:

Bank: BCA (Bank Central Asia)
Account holder: Cita Cendera Mata, PT
Account number: 287 773 8899

 

Cancellation and Changes in order instruction

  • Cancellation is only accepted before payment is made.

  • Any changes in the order can only be made before 15:00 ONE day before the scheduled delivery date.

Delivery in Jakarta
Delivery is available Mon-Fri 10:00-17:00, Sat 08:00-12:00. Free delivery to one location for every purchase above Rp 500.000. For Grandeur cake series, hampers and gift sets different charges apply as it requires special handling/delivery. 

 

Delivery outside Jakarta

  • Please note that delivery outside Jakarta is limited to “baked” goods with a minimum purchase of two products.

  • Delivery cost varies according to size/weight and destination.

  • We outsource to Tiki for shipment to local cities in Indonesia.

  • We only use “Express delivery” to ensure our product is still in good condition upon receipt.

  • Delivery duration is around 3-4 working days after order is processed.

* Please note that we outsource our courier to  Tiki  therefore we are not liable for any delay on goods receipt, quality of our products upon receipt or losses caused by third party shipping company or affiliates. NO refund/exchange policy on these unfortunate cases.  
*Please note that Delivery to remote areas or during holiday seasons may take longer than anticipated.

 

Delivery Status
Once your order is dispatched,  you will receive a message from our customer service with your Air Way Bill number, to track the delivery status on tiki.id

 

Product expiry
All our products have a shelf life  of 2-3 weeks.
*Please note that depending on processing time  of the shipment, product received might have  less than 1 week of expiry date.

 

No refund / replacement policy
Please note that once product has been placed for shipment, no refund and no exchange is allowed.

 

Pick Up

  • Free pick up is available at  our Head Quarter in Pondok Indah.
    Plaza Pondok Indah 3
    Jl. TB Simatupang, Blok A No.1
    Jakarta Selatan 12130

  • Pick-Up available from 9:00 to 17:00

 

Return policy
Due to the sensitive nature of our cake series, please note that the quality of the cake might be affected by the surrounding temperature. In case of a defect in product, please send photos of the products as proof  and please contact us within 24 hours upon receipt.

At DORÉ by LeTAO, we put our utmost care in our service and products and to our customers. Feel free to contact us at 0812-3334-5888 or cs@omiyageinc.com for any inquiry or complaints. Thank you for shopping with us.